STB Loaders
Get it onGoogle Play
FeaturesChipsetsLanguagesGuideSupportPrivacy Policy Get it onGoogle Play
Support

Support & contact

Questions, problems or feedback about STB Loaders. We reply by email.

Email us

support@khandishnetwork.net

From the app

Settings → Support → Contact / Support. Add a message and up to 3 screenshots.

Failed session

On the result screen tap Submit Report. It includes the technical details support needs.

Before you write

Please include these details so we can help faster:

  • App version (Settings → About) and phone model
  • Adapter type (FTDI, CH340, CP210x, PL2303…) and RS232 or TTL
  • Loader and receiver profile you selected
  • What happened, and at which stage it stopped

Many answers are already in the user guide and the troubleshooting section.

Delete your data

STB Loaders has no user accounts. The only personal data we receive is the name, email address, message and screenshots you choose to send with an error report or support request. Automatic success reports do not include your name or email.

  1. Email support@khandishnetwork.net with the subject Data deletion, or send the request from Settings → Support in the app.
  2. Include the email address you used in the report or support request.
  3. We delete the matching reports, messages and screenshots and confirm by email.

Advertising choices can be changed in the app under Settings → Privacy & ad choices (where required) and in your Android device's ad settings. Details are in the Privacy Policy.